1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal identification information: Name, email address, phone number, shipping address, billing address.
• Order details: Products purchased, order history, transaction status.
• Technical data: IP address, browser type, device information, cookies.
• Communication data: Any correspondence you send to us via email or contact forms.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders (including payment, shipping, and customer support).
• To communicate with you about your order, account, or inquiries.
• To improve our website, products, and customer service.
• To comply with legal obligations and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Payment processors (PayPal, WorldFirst), shipping carriers (EMS, DHL), and email service providers who assist us in operating our business.
• Legal compliance: When required by law, regulation, or legal process (e.g., customs declarations, tax authorities).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Objection / Restriction: Object to or restrict certain processing activities.
• Data portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@shaoguantea.com. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, shipping carriers). This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own (including China). We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Your continued use of our website after any changes constitutes acceptance of the updated policy.